ArcaMax

When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he's still waiting for his money.

Q: I rented a car from Sixt in Texas recently. While driving in Big Bend National Park, I got two flat tires and had to replace them. Sixt told me they would reimburse me $385...Read more

Q: My family and I booked flights from Berlin to Seattle on Lufthansa using United Airlines miles. Our initial itinerary had us flying from Berlin to Munich to Seattle. Lufthansa canceled the Munich to Seattle flight, rebooking us on a flight from Berlin to Frankfurt, Germany, then to Seattle, with a stopover in Frankfurt of only 1 hour and 25 ...Read more

Q: I recently flew from Amsterdam to Cape Town, South Africa, on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned my seat. During the flight, attendants interrupted me three times, asking for my passport and ticket to confirm that I was in the correct seat. It was clear there was an error in their system.

To make ...Read more