ArcaMax

Q: I need your help with a baggage nightmare that's been going on for months. Last year, I flew from Bangalore to Chicago on Air France. One of my two checked bags went missing. But here's where it gets weird: The Air France representative at the airport asked me about a "third bag" that I never checked.

I have Flying Blue Silver status, which ...Read more

Q: I recently booked a Hertz rental car through Expedia for pickup at Fargo Airport. The reservation clearly stated that I could cancel at any time before pickup without a penalty. Three days before my rental, I canceled the reservation through Expedia and received an email confirming my cancellation without a cancellation fee.

Imagine my ...Read more

Q: My daughters and I were set to fly to Cambodia from Eugene, Oregon, via Seattle. The first leg was on Alaska Airlines with a connection to EVA Air in Seattle. The Alaska flight was the first leg of our trip to Cambodia. Hours before our departure, Alaska canceled our flight because of a crew shortage. No rebooking options existed, so we drove...Read more